Frequently Asked Questions

Our Products

What makes your artisanal soaps unique?

Our soaps are 100% handmade in small batches using completely natural ingredients and pure raw plant materials. We do not use harsh synthetic chemicals, artificial foaming agents, or preservatives.

Are your perfumes all-natural?

Our luxury perfumes utilize a carefully balanced blend of premium synthetic components and pure, raw natural materials to create sophisticated, long-lasting fragrance profiles.

What do you use to fragrance your candles and diffusers?

Our candles and reed diffusers incorporate specialized, high-quality ingredients specifically engineered to deliver a distinct, clean, and safe aromatic experience throughout your space.

Shipping & Delivery

Where do you ship?

We ship to all locations within the United States and U.S. territories (including Alaska, Hawaii, Puerto Rico, Guam, and the U.S. Virgin Islands), as well as Canada and Mexico. We do not ship to other international locations at this time.

Will I have to pay customs duties or import taxes?

For orders shipped to Canada and Mexico, any customs duties, import taxes, or brokerage fees applied by your local government are the exclusive responsibility of the recipient.

What happens if my package is lost or damaged by the mail carrier?

Mystique Elegance is not responsible or legally liable for items lost, misplaced, or damaged by shipping carriers while in transit, or for delays caused by unpredictable natural events (Acts of God).

Returns & Refunds

What is your return policy window?

All return requests for eligible items must be initiated within 14 business days of your delivery date.

Can I return my handmade artisanal soap?

No. Due to the personal, hygienic, and perishable nature of our handmade soaps, all soap sales are final and cannot be returned or refunded.

Can I return candles, perfumes, or reed diffusers?

Yes, provided they are completely unopened, unused, and still in their original, undamaged packaging. You must pack them securely to prevent breakage on the way back to us.

Do I have to pay for return shipping?

No. Mystique Elegance provides free return shipping. Once your return request is approved, we will email you a prepaid shipping label that you can print at home and drop off at any official FedEx, UPS, or USPS location.

Why do I need to send pictures before returning an item?

We require clear photos of the product and its packaging to verify eligibility before we can issue a prepaid shipping label. You can email these to info@mystiqueelegance.com or upload them to our online Contact page.

My order arrived damaged. What should I do?

Please immediately email our sales team at info@mystiqueelegance.com. Include clear photos of the broken products and the box's shipping label, and we will guide you through the process to make it right.

Safety & Sensitivities

What should I do if I experience an allergic or adverse reaction?

All return requests for eligible items must be initiated within 14 business days of your delivery date.

Custom & Group Orders

Do you accept custom orders?

Yes! We accept custom orders tailored to your specific needs, including bespoke fragrances, colors, and specialized packaging elements. Please email our sales team at sales@mystiqueelegance.com well in advance of your required date, as each product needs dedicated time to properly curate or macerate.

Do you offer discounts for large group or bulk orders?

Yes, we offer tiered pricing discounts for bulk and large group orders of our handmade soaps, candles, perfumes, and reed diffusers. Contact our team at sales@mystiqueelegance.com with your desired product quantities and target date for a custom quote.

Can custom or group orders be returned or canceled?

Because custom and bulk group orders require specialized raw materials and dedicated production time, they cannot be canceled once production has begun. These items are strictly non-refundable and final sale, except in the event of shipping damage verified by photos.